Customers do not start over.
Carry sourced facts across calls, chats, and days.
remember → recall
Customer memory with an action check
Memory that knows when not to act.
ContextDB carries sourced customer context across conversations, then checks remembered evidence before your host books, refunds, or changes a record.
remembered evidence × policy → act | ask | abstain
Three reasons to use ContextDB
Remember the customer without turning memory into permission.
Changed facts close stale versions.
Correct or retract memory with explicit operations and lineage.
ADD · UPDATE · DELETE · NOOP
Decisions stay reviewable.
Connect the intended action to policy, evidence, reason, and result.
decision → evidence → receipt
Formation → Memory Evolution → Memory CI → Managed Sources → AI agent memory field guide →
Voice teams check appointment memory before booking. Support teams check account context before issuing a credit or changing a plan.
One reviewable decision
See why the agent asked instead of booking.
A tentative Friday conflicts with confirmed Thursday. Policy returns
ask, and the host reports that it skipped the booking.
ContextDB advises. The customer host authenticates, authorizes, and enforces. A receipt records what the host reported, not independent proof of downstream state.
Choose the operating path
Run locally or use ContextDB Cloud.
- Local SDK · Available
- Run the memory and trust model in your process. You operate storage, credentials, isolation, observability, upgrades, and retention.
- ContextDB Cloud
- Use the hosted API, project keys, decision records, receipts, and Console workflows at the maturity shown on Status. There is no availability SLA.
Compare local and Cloud responsibilities → Inspect API contracts →
Does ContextDB execute the business action?
No. ContextDB returns an advisory decision. Your host enforces it.
Where does current business state stay?
Current business state stays in your system of record.
What can I run first?
Install pycontextdb==0.4.4 locally and run one action check.
Run one action check.
Remember one detail, evaluate it, and inspect the decision.